About home care

  • What is home care?

    Provided in the comfort and familiarity of your own home, home care includes a wide range of medical and non-medical services. Home care can greatly improve your quality of life by helping you to reach your highest potential and return to activities you previously enjoyed.

  • When is home care appropriate?
    Regardless of age, home care might be right if you:
    • Have been paralyzed, confined to a wheelchair or require crutches to walk due to a stroke
    • Require assistance to leave home due to blindness or dementia
    • Are returning from the hospital and your activities have been restricted by your physician and you need wound care, IV therapy or some other skilled nursing care
    • Are a newly diagnosed diabetic who needs teaching to manage the disease
    • Have a psychiatric diagnosis and are considered to be psychiatrically homebound
    • Require continuous care following a catastrophic event such as a car accident or work-related injury
    If you or a loved one answer yes to any of these questions, home care might be appropriate.
    • Are you unable to readily leave your home due to safety/fall concerns?
    • Is walking becoming more difficult?
    • Have you fallen within the last three months?
    • Does depression keep you from going out and enjoying life?
    • Has your quality of life suffered because of an illness or medical condition?
    • Do you need help managing your illness or medical condition?
    • Do you have difficulty understanding which medications you should be taking and why?
  • Home Care Services – Skilled Home Healthcare or Non-Skilled
    • Skilled Home Healthcare is medically-focused care which is covered by Medicare and other types of health insurance. The patient must meet certain eligibility criteria. Services can include both medical and non-medical assistance, like bathing and dressing. Typically the visits are intermittent and the duration of services provided is short-term. Non-medical services alone are not covered.

      A person may be eligible for skilled home healthcare services if they are considered to be homebound and meet some of the following eligibility criteria:
      • just returned home from the hospital or nursing home or who have had recent surgery.
      • a sore/wound that requires more than application of antibiotic ointment and a Band-Aid; or a wound that does not heal.
      • recent medication changes, especially new medications or insulin.
      • blood pressure readings that are unusually high or low, or are high or low all the time; a person who has blood sugar values that go up high or down low, or are high or low all the time, or has trouble with their diabetes.
      • new symptoms such as a new problem walking or getting dressed/ready for the day, increased confusion/tiredness, inability to pay attention or has recently suffered a fall.
      • a severe/genuine complaint of pain or discomfort or severe loss of weight/appetite.
      • other symptoms such as swelling in the legs, difficulty breathing, or infections.
    • Non-Skilled Care, also referred to as Personal Care Services, is for those who do not meet eligibility criteria for skilled home healthcare but still need assistance with daily activities such as bathing, dressing and medication reminders. Non-skilled care is paid directly by you, your family or your long-term care insurance, and some government programs if you qualify.

  • What is my doctor's role?

    You should first consult with your physician to determine if you might need skilled home healthcare or non-skilled care. The home care agency you choose will then work in consultation with your doctor.

  • Who can request or make a home health referral?

    Anyone can make a request for a home health evaluation. The patient, a family member, or your physician. However, you must have a doctor's order to receive most home health services.

  • What are my rights as a home healthcare patient?

    According to federal law, home healthcare patients are free to choose which institution, agency or person will provide their home care services.

Things to consider when choosing a home care agency

  • Quality of the Agency
    How many years has the agency been serving the community?

    THE MEDICAL TEAM has been in business over 35 years.

    Is the agency licensed? Some states require that providers have licenses to operate. A licensed provider has met basic legal and operating requirements mandated by the state.

    THE MEDICAL TEAM meets all required licensing regulations in the states where we operate.

    Is the agency certified? State certification by state health departments makes a home health provider eligible for Medicare (and sometimes Medicaid) payments. A certified provider must meet basic federal and state standards in patient care and financial management.

    Each of THE MEDICAL TEAM's agencies is a Medicare/Medicaid certified home health agency.

    Is the agency accredited? An accredited organization has been vetted by a national accrediting agency to ensure that it provides quality health care services.

    THE MEDICAL TEAM is accredited by the Community Health Accreditation Program (CHAP) in Michigan, Texas (Austin, Dallas and Brownsville) and in Virginia.

    Has the agency received any commendations?

    For several consecutive years the company has been named to the HomeCare Elite, a compilation of the top-performing Medicare-certified home health care agencies in the United States (Data was based on publicly available information from Home Health Compare and the CMS Cost Reports.) Over 10,000 agencies are included in the annual analysis.

  • Quality of the Caregivers
    Who will be coming to my home?

    THE MEDICAL TEAM will assemble a care team based on your specific needs. This team may include a combination of skilled medical professionals and home health aides who will do everything possible to bring you to your optimal level of independence.

    Are the caregivers bonded?

    All employees of THE MEDICAL TEAM are bonded and covered by liability insurance to cover injury to the client or theft. We provide our caregivers with company-paid workers compensation insurance so you are not liable for on-the-job injuries or accidents.

    How are the agency’s health care professionals screened?

    All non-licensed caregivers employed by THE MEDICAL TEAM undergo rigorous pre-employment screening including employment verification and criminal background checks.

    Can the caregivers legally work in the U.S.?

    Yes, THE MEDICAL TEAM complies with all federal and state regulations regarding work status.

    Are federal and state taxes paid for the caregivers so the family isn’t legally responsible?

    Yes, THE MEDICAL TEAM makes all appropriate tax withholdings and payments.

  • Supervision and Monitoring of Caregivers
    How are the caregivers supervised and monitored?

    All of THE MEDICAL TEAM services are provided under the direct supervision of a nurse. Regular phone and in-person supervisory services are made by our professional staff.

    Since my family may not be available to supervise the caregiver how will they know I am receiving adequate care?

    THE MEDICAL TEAM’s caregivers are required to complete status reports detailing the services they perform each day, verified by the patient’s signature.

  • Customer Service
    Can the agency ensure my confidentiality?

    THE MEDICAL TEAM handles patient information in a confidential manner to guarantee HIPAA compliance. Please see our privacy policy for more information.

    What happens if my assigned caregiver is ill or absent?

    THE MEDICAL TEAM office personnel will arrange for a substitute caregiver.

Paying for home care

Home care services can be paid for directly by the patient and his or her family members or through a variety of public and private sources.

  • Third Party Payers (Public or Private)
    PUBLIC

    Medicare: Home health care services covered by Medicare must be intermittent or part-time and provided by a Medicare-certified home health agency. To be eligible you must be:

    • Older than 65 (some disabled under 65 are exempt from this age requirement)
    • Homebound
    • Under a physician's care (the physician must authorize and periodically review the home health care plan)
    • In need of medically necessary skilled nursing or therapy

    THE MEDICAL TEAM is a Medicare-certified home health agency.

    Medicaid: A program for low-income individuals, eligibility for which varies by state. Home health care coverage is mandated in all states for people who:

    • Receive federally assisted income maintenance payments such as Social Security income or Aid to Family with Dependent Children
    • Are deemed "categorically needy" (individuals who are aged, blind, and/or disabled with incomes above the mandatory coverage level but below federal poverty levels)

    THE MEDICAL TEAM is licensed and certified to provide services under Medicaid.

    Older Americans Act (OAA): Enacted by Congress in 1965, the OAA funds state and local social service programs for frail and disabled older individuals to continue their independence in their communities. Coverage may include home healthcare agencies, personal care, meals, and shopping, to name a few. Individuals must be 60 years of age or older and must be in greatest social or economic need.

    Veterans Administration: Home healthcare may be covered for veterans through the Veterans Administration.

    Social Services Block Grant Programs: Federal social services block grants are awarded to states each year for service needs, which may include an allocation to home healthcare agencies.

    Community Organizations: Depending on a patient's eligibility and financial circumstances, certain community organizations may pay for all or part of the necessary home health or care services.

    PRIVATE

    Private Insurance, Managed Care Plans and Workers Compensation: Many private insurance policies, HMOs, PPOs and Workers Compensation plans cover home healthcare when prescribed by a physician. Please review your policy for specific terms.

    THE MEDICAL TEAM is a preferred provider for numerous insurance plans. For insurance cases, THE MEDICAL TEAM will verify the patient's coverage, including any co-payment, and bill the insurance company or other third-party payer for the patient.

    THE MEDICAL TEAM caregivers are available 24 hours a day, 365 days a year. Services are intended to accommodate your schedule and can generally be planned in accordance with your preferences. You can call our office directly during normal business hours Monday through Friday. After-hours and weekends, a nurse and a service coordinator are always available to handle your questions and concerns.

  • Self-Pay

    You may have to pay “out of pocket” for home health care services if you do not meet the requirements of third-party payers.

    THE MEDICAL TEAM will invoice you for our services. We accept check, credit card or cash.

Patient choice

Did you know that federal laws guarantee a patient’s right to choose any qualified home health agency?*

You may face this choice when returning home from the hospital, a rehabilitation facility or nursing home, or your physician might suggest that you receive home healthcare. If and when you need home health healthcare, we would be happy to assist you. So, when home healthcare is suggested for you, we hope you will choose THE MEDICAL TEAM.

*Social Security Act, 1802(a): “Basic freedom of choice.—Any individual entitled to insurance benefits under this title may obtain health services from any institution, agency, or person qualified to participate under this title if such institution, agency, or person undertakes to provide him such services.”

Information for family caregivers and guardians

Why should I refer patients to THE MEDICAL TEAM?

Referring physicians, case managers, discharge planners and social workers can count on our responsiveness, effective communication of patient status and outcomes, and our determination to streamline the referral process.

Responsiveness: Following your referral, THE MEDICAL TEAM can turn around service for the patient within 24-48 hours.

Communication of patient status and outcomes: THE MEDICAL TEAM works closely with you to implement your plan of care and provides regular updates on the patient’s progress.

Efficient referral process: Make just one call for all home health related services. We are on-call 24 hours a day, seven days a week.

Recognized as one of the most successful home care providers: For several consecutive years the company has been named to the HomeCare Elite, a compilation of the top-performing Medicare-certified home health care agencies in the United States (Data was based on publicly available information from Home Health Compare and the CMS Cost Reports.) Over 10,000 agencies are included in the annual analysis.

THE MEDICAL TEAM is:
  • A Medicare and Medicaid certified home health agency
  • Licensed and bonded
  • Accredited by CHAP in Michigan, Texas (Austin, Brownsville, and Dallas) and Virginia locations
Our care providers are:
  • Trained and certified
  • Fully screened
  • Available 24 hours a day, 365 days a year
  • Trained to handle patient information in a confidential manner to guarantee HIPAA compliance

Who should be referred?

Regardless of age, home care might be right for your patient if they:
  • Are homebound and require ongoing medical treatments
  • Require care following a hospital stay
  • Require assistance with the activities of daily living and would like to live in the comfort of their own home for as
  • long as possible
Specific examples include patients who:
  • Have been paralyzed, confined to a wheelchair or require crutches to walk due to a stroke
  • Require assistance to leave home due to blindness or dementia
  • Are returning from the hospital and their activities have been restricted by their physician and they need wound care, IV therapy or some other skilled nursing care
  • Are newly diagnosed diabetics who need teaching to manage the disease
  • Have a psychiatric diagnosis and are determined to be psychiatrically homebound
  • Require continuous care following a catastrophic event such as a car accident or work-related injury
To determine whether your patient lives within our service area, please contact the location nearest you.

Things to consider when referring patients

  • Quality of the Agency
    How many years has the agency been serving the community?

    THE MEDICAL TEAM has been in business over 35 years.

    Is the agency licensed? Some states require that providers have licenses to operate. A licensed provider has met basic legal and operating requirements mandated by the state.

    THE MEDICAL TEAM meets all required licensing regulations in the states where we operate.

    Is the agency certified? State certification by state health departments makes a home health provider eligible for Medicare (and sometimes Medicaid) payments. A certified provider must meet basic federal and state standards in patient care and financial management.

    Each of THE MEDICAL TEAM's agencies is a Medicare/Medicaid certified home health agency.

    Is the agency accredited? An accredited organization has been vetted by a national accrediting agency to ensure that it provides quality health care services.

    THE MEDICAL TEAM is accredited by the Community Health Accreditation Program (CHAP) in Michigan, Texas (Austin, Dallas and Brownsville) and in Virginia.

    Has the agency received any commendations?

    For several consecutive years the company has been named to the HomeCare Elite, a compilation of the top-performing Medicare-certified home health care agencies in the United States (Data was based on publicly available information from Home Health Compare and the CMS Cost Reports.) Over 10,000 agencies are included in the annual analysis.

  • Quality of the Caregivers
    Who will be going to the patient’s home?

    THE MEDICAL TEAM will assemble a care team based on your patient’s specific needs. This team may include a combination of skilled medical professionals and home health aides who will do everything possible to bring your patient to an optimal level of independence.

    Are the caregivers bonded?

    All employees of THE MEDICAL TEAM are bonded and covered by liability insurance to cover injury to the client or theft. We provide our caregivers with company paid workers compensation insurance for on-the-job injuries or accidents.

    How are the agency’s caregivers screened?

    All non-licensed caregivers employed by THE MEDICAL TEAM undergo rigorous pre-employment screening including employment verification and criminal background checks.

    Can the caregivers legally work in the U.S.?

    Yes, THE MEDICAL TEAM complies with all federal and state regulations regarding work status.

  • Customer Service
    Where and when are services available?

    THE MEDICAL TEAM and its affiliates operate agencies in Louisiana, Michigan, Texas and Virginia. To determine whether your patient lives within one of our service areas, please contact the location nearest you.

    Our caregivers are available 24 hours a day, 365 days a year. Services are intended to accommodate the patient’s schedule and can generally be planned in accordance with their preferences. Patients can call our office directly during normal business hours Monday through Friday. After-hours and weekends, a nurse and a service coordinator are always available to handle questions and concerns.

    Can the agency ensure patient’s confidentiality?

    THE MEDICAL TEAM handles patient information in a confidential manner to guarantee HIPAA compliance. Please see our privacy policy for more information.

    What happens if an assigned caregiver is ill or absent?

    THE MEDICAL TEAM office personnel will arrange for a substitute caregiver.

HOW DO I MAKE A REFERRAL?

Call to arrange an in-home assessment for your patient.

If you have a patient who you think may qualify for home care, we will complete an initial in-home assessment to help determine whether home care is the right choice for your patient.

For more information about our services or to find out whether your patient lives in one of our service areas, please contact one of our locations. A representative will be happy to answer your questions and tell you more about any of our services.