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Things to consider when referring patients |
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How many years has the agency been serving the community?
THE MEDICAL TEAM has been in business over 30 years.
Is the agency licensed? Some states require that providers have licenses to operate. A licensed provider has met basic legal and operating requirements mandated by the state.
THE MEDICAL TEAM meets all required licensing regulations in the states where we operate.
Is the agency certified? State certification by state health departments makes a home health provider eligible for Medicare (and sometimes Medicaid) payments. A certified provider must meet basic federal and state standards in patient care and financial management.
Each of THE MEDICAL TEAM's agencies is a Medicare/Medicaid certified home health agency.
Is the agency accredited? An accredited organization has been vetted by a national accrediting agency to ensure that it provides quality health care services.
THE MEDICAL TEAM is accredited by the Community Health Accreditation Program (CHAP) in Michigan, Texas (Austin, Dallas and Brownsville) and in Virginia and the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) in San Antonio, Texas.
Has the agency received any commendations?
In 2012, for the seventh consecutive year, the company was named to the HomeCare Elite, a compilation of the top-performing Medicare-certified home health care agencies in the United States. The company's Brownsville, TX and Houma and Metairie, LA agencies were ranked in the Top 25% of home health agencies. The Brownsville, TX agency was also ranked as one of the Top 100 in the nation (Data was based on publicly available information from Home Health Compare and the CMS Cost Reports.)
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Who will be going to the patient’s home?
THE MEDICAL TEAM will assemble a care team based on your patient’s specific needs. This team may include a combination of skilled medical professionals and home health aides who will do everything possible to bring your patient to an optimal level of independence.
Are the caregivers bonded?
All employees of THE MEDICAL TEAM are bonded and covered by liability insurance to cover injury to the client or theft. We provide our caregivers with company paid workers compensation insurance for on-the-job injuries or accidents.
How are the agency’s caregivers screened?
All non-licensed caregivers employed by THE MEDICAL TEAM undergo rigorous pre-employment screening including employment verification and criminal background checks.
Can the caregivers legally work in the U.S.?
Yes, THE MEDICAL TEAM complies with all federal and state regulations regarding work status. |
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Where and when are services available?
THE MEDICAL TEAM and its affiliates operate agencies in Louisiana, Michigan, Texas and Virginia. To determine whether your patient lives within one of our service areas, please contact the location nearest you.
Our caregivers are available 24 hours a day, 365 days a year. Services are intended to accommodate the patient’s schedule and can generally be planned in accordance with their preferences. Patients can call our office directly during normal business hours Monday through Friday. After-hours and weekends, a nurse and a service coordinator are always available to handle questions and concerns.
Can the agency ensure patient’s confidentiality?
THE MEDICAL TEAM handles patient information in a confidential manner to guarantee HIPAA compliance. Please see our privacy policy for more information.
What happens if an assigned caregiver is ill or absent?
THE MEDICAL TEAM office personnel will arrange for a substitute caregiver.
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“THE MEDICAL TEAM is outstanding in regards to their concern and willingness to do more than required. They are kind caregivers and their friendliness is wonderful."
- Female patient |
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